Returns

Please contact Emillo Santo before returning any items: support@emillosanto.com

You may return new, unworn or unused products within 30 days of the date the products were shipped to you.

All products must be returned to us unused, together with all original packaging. We ask that you take care of returned products. Unfortunately we may not be able to process the refund if you fail to take care of the products. Please ensure that your return package is packed and sealed securely.

Packages must be returned with the freight prepaid. We recommend the use of an insured parcel service for international returns.

If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. Emillo Santo is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.

If the return is due to a fault or mistake with your order, please contact Emillo Santo in the first instance for details of how to proceed.

If you want to switch to another size of the same product please e-mail us, provide your customer information, and tell us you will send back the product and the size you wish to receive in exchange.

If you want to switch to another product please send us an e-mail telling us which product you want instead.

If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.